Sample Transcript

Hi! I'm Jen 👋 I help collect feedback to improve Microsoft's products and services. Would you mind sharing your name to get started?

Great to meet you, Joe! Which Microsoft product or service did you recently evaluate for your company?

Thanks for that! Could you describe your initial sales experience with Azure? Specifically, how would you rate the engagement quality and responsiveness?

I'm sorry to hear that you felt overlooked. What specific improvements could Microsoft make to better support potential customers like you in the future?

Understood, Joe. A live person for support and easier access to a free trial are solid suggestions. When it came to evaluating Azure, how well do you feel it met your needs compared to other solutions you considered?

That's good to hear it seemed to meet your needs. Did you have any interactions with the support or technical team during your evaluation? How would you rate that communication?

Got it, no interaction there. Could we talk about pricing for a moment? What was the price you were quoted for Azure, if you got that far?

Thank you for sharing that. In terms of improvements, besides the need for more personalized engagement, is there anything else you'd suggest Microsoft could enhance about Azure or the evaluation process?

Noted, a better storage offering. Have you decided on an alternative solution for your needs, or are you still considering Azure?

What made you choose AWS S3 over Azure?

Makes sense. How do you find AWS S3's pricing compared to the quote you received for Azure?

That's a significant difference. Under what circumstances might you reconsider Azure in the future?

Understood, so improved pricing, a better storage portal experience, and more accessible support could sway your decision. What else should the team at Microsoft know about your experience that I haven't asked about?

Alright, Joe. I appreciate your time and feedback today. It's very valuable. Have a great day!